Frequently Asked Questions – Menzofy
Here are some of the most commonly asked questions.
We always appreciate your feedback — it helps us improve your experience.
If you have any questions, feel free to email us at:
1. Where do you ship from?
We ship from our partnered warehouses located in Gurugram (Haryana) and other fulfillment centers across India.
If you order multiple items, they may ship separately depending on availability.
2. Is COD (Cash on Delivery) available?
Yes, Cash on Delivery is available for most serviceable pin codes.
3. How long will my order take to arrive?
Orders typically arrive within 3–5 business days.
Shipping time may vary depending on demand, courier delays, or your location.
4. Do you offer returns or refunds if there is an issue with the product?
Yes! We have a simple 5-day return & refund policy.
Read it here: (add your Return & Refund Policy link)
5. When will I receive my tracking number?
Tracking numbers are usually generated within 1–2 business days after placing your order.
6. Where is your company located?
Our office is located at:
Anupam Plaza, S-09, Second Floor, Kalu Sarai,
New Delhi, Delhi 110016
7. Will I receive an order confirmation?
Yes, you will receive a confirmation email after placing an order.
If you do not receive one within 12 hours, please contact us.
8. Who can I contact if I have a problem with my order?
For any issues or inquiries, please email us at:
📧 support@menzofy.com
(Chat support is also available on our website.)
9. What payment methods do you accept?
We accept:
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Credit Cards
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Debit Cards
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UPI
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Net Banking
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Wallets
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Cash on Delivery (COD)
10. Is checkout on your website safe?
Yes, all transactions are secured with industry-standard encryption.
Your payment information is fully protected.
11. How can I cancel my order?
To cancel your order, please email us your order number at:
📧 support@menzofy.com
(Note: Cancellations must be requested within 12 hours. Orders already shipped cannot be cancelled.)