Frequently Asked Questions – Menzofy

Here are some of the most commonly asked questions.
We always appreciate your feedback — it helps us improve your experience.
If you have any questions, feel free to email us at: E-mail: hello@menzofy.com

1. Where do you ship from?

We ship from our partnered warehouses located in Gurugram (Haryana) and other fulfillment centers across India.
If you order multiple items, they may ship separately depending on availability.

2. Is COD (Cash on Delivery) available?

Yes, Cash on Delivery is available for most serviceable pin codes.

3. How long will my order take to arrive?

Handling Time: 1–2 business days

Transit Time: 3–5 business days

Total Delivery Time: 4–7 business days

Order Cut off Time: Orders placed before 5:00 PM (GMT+05:30) Indian Standard Time (Kolkata) will be processed on the same working day. Orders placed after this time will be processed the next business day.

4. Do you offer returns or refunds if there is an issue with the product?

Yes! We have a simple 5-day return & refund policy.
Read it here: (add your Return & Refund Policy link)

5. When will I receive my tracking number?

Tracking numbers are usually generated within 1–2 business days after placing your order.

6. Where is your company located?

Our office is located at: House No 293, 2Nd Floor, Western Marg, New Delhi, Delhi 110030, India

7. Will I receive an order confirmation?

Yes, you will receive a confirmation email after placing an order.
If you do not receive one within 12 hours, please contact us.

8. Who can I contact if I have a problem with my order?

For any issues or inquiries, please email us at: E-mail: hello@menzofy.com

9. What payment methods do you accept?

We accept:

Credit Cards
Debit Cards
UPI
Net Banking
Wallets
Cash on Delivery (COD)

10. Is checkout on your website safe?

Yes, all transactions are secured with industry-standard encryption.
Your payment information is fully protected.

11. How can I cancel my order?

To cancel your order, please email us your order number at: E-mail: hello@menzofy.com

Note: Cancellations must be requested within 12 hours. Orders already shipped cannot be cancelled.

Contact Us

Trade Name: MenzoFy
Website Name: MenzoFy
Phone: +91 9217194823
E-mail: hello@menzofy.com
Address: House No 293, 2Nd Floor, Western Marg, New Delhi, Delhi 110030, India
GST NO: 07HAAPS9077J2ZX
Working Days/Hours: Mon – Sat / 9:30AM – 6:30PM
Response Time: We aim to respond within 24 to 48 hours.

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